A one-click upsell shows a second offer to the customer right after they buy a course. Because their payment details are already captured, they can accept with one click and no second checkout. This article walks through adding an upsell to an existing course offer.
Before you start
You need at least two offers in Courses: the main offer the customer buys, and the offer you want to present as the upsell. Create the upsell offer first if it does not exist.
One-click payments only work when your payment provider is connected under Payments. If the Upsell tab is missing from your offer, open the chat widget and ask support to check your plan.
Add the upsell
In the left menu, click Courses.
Switch to Offers.
Find the main offer, click its three-dot menu, and choose Edit.
Open the Upsell tab. This tab lists every upsell attached to this offer.
Start a new upsell. In the upsell type window, select One-Click Upsell and click Continue.
Pick the offer you want to promote from the dropdown and click Add Upsell Offer.
The upsell page editor opens. Customise it using the three tabs described below.
Click Save.
Change the status dropdown in the top right from Inactive to Active. Until it is Active, customers will not see the upsell.
Customise the upsell page
The editor has three tabs:
Details: the title and subtitle text, font and size, text colour, alignment (left, centred or right) and background style.
Body: add a video by upload or embed, and set a poster image (1280 x 720 works best). The poster image also shows if the video cannot play. Reset to Default clears your changes.
Checkout: the purchase button text, colours and font, the cancel button text and font, and the price style and background.
Use Preview in the top right to see the page exactly as a customer will.
Edit, pause or remove an upsell
Open the main offer again and go to the Upsell tab.
Click the upsell name to change its text, video or the offer it promotes.
To pause it without deleting, open it and switch the status back to Inactive.
To remove it, click the three-dot menu next to the upsell name and choose Delete.
Tips
You can add more than one upsell to the same offer. They are shown one after another, so put your strongest offer first.
Keep the upsell page short: one clear headline, a short video, and one button. Customers decide in seconds.
Watch how the upsell performs in the offer's analytics, which tracks views, clicks and conversions.
Test the whole flow yourself with a small test purchase before sending traffic.
Troubleshooting
No Upsell tab. The feature depends on your plan. Contact support through the chat widget.
Upsell never appears at checkout. Check the status is Active and that you saved after switching it.
Payment fails on the upsell. Confirm your payment provider is connected and working under Payments, and that the upsell offer itself is published.
Still stuck? Open the chat widget in the hub and our support team will help.